Customer Service Agent

About Us

Customand was created with a simple mission: to provide individuals, families, and businesses with a seamless transition from one place to another. Our team of trained professionals uses modern equipment, industry-approved packing techniques, and best-in-class customer support to ensure that every relocation—whether local or long-distance—is executed with precision and care.About

About the Job:

We are seeking a friendly and dependable Customer Service Agent to assist customers, coordinate service requests, and support daily transportation operations at our Los Angeles, CA location. This role is ideal for individuals who enjoy helping others, communicating clearly, and contributing to a positive customer experience in a fast-paced logistics environment.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Provide accurate information regarding delivery schedules, services, and company procedures.
• Coordinate with drivers, dispatchers, and operations staff to address customer needs.
• Enter and update customer information, service orders, and notes in company systems.
• Handle customer complaints and service issues professionally and efficiently.
• Track shipments and provide real-time updates to customers.

Qualifications

• High School Diploma or equivalent (required).
• Strong communication and problem-solving skills.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Basic computer proficiency, including data entry and email systems.
• Professional, dependable, and team-oriented attitude.

Benefits

• Competitive pay
• Paid training
• Health, dental, and vision insurance
• Paid time off (PTO)
• Weekly pay
• Opportunities for advancement