Customer Service Assistant

About Us

Customand was created with a simple mission: to provide individuals, families, and businesses with a seamless transition from one place to another. Our team of trained professionals uses modern equipment, industry-approved packing techniques, and best-in-class customer support to ensure that every relocation whether local or long-distance is executed with precision and care.

About job:

We are seeking a friendly and dependable Customer Service Assistant to support customers, coordinate service requests, and assist with daily transportation and relocation operations at our Los Angeles, CA location. The ideal candidate is organized, communicates clearly, and is committed to providing professional and reliable customer service. This entry-level position is a great opportunity for someone who enjoys helping people and working collaboratively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Provide accurate information regarding moving schedules, services, appointments, and company processes.
• Assist with coordinating customer requests with drivers, movers, dispatchers, and operations staff.
• Enter and update customer information, service requests, orders, and notes in company systems.
• Assist customers with questions, concerns, and service issues in a professional manner.

Qualifications

• High School Diploma or equivalent required.
• Strong communication and problem-solving skills.
• Friendly, professional, and customer-focused attitude.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Basic computer, email, and data entry skills.
• Strong attention to detail and ability to maintain accurate information.

Benefits

• Competitive pay
• Paid training
• Health, dental, and vision insurance
• Paid time off (PTO)
• Weekly pay
• Opportunities for advancement