Customer Service Assistant (CSR)

About Us

Customand provides reliable transportation and logistics solutions, supporting businesses with efficient delivery and operational services. We value organization, clear communication, and dependable administrative support to keep our daily operations running smoothly.

About job:

Customand is seeking a dedicated, motivated, and customer-focused Customer Service Assistant (CSR) to join our dynamic team in Cincinnati, OH. In this role, you will be a primary point of contact for our valued customers, providing exceptional service and support through phone calls, emails, and other approved communication channels.

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Respond to customer inquiries through phone, email, and other approved communication channels.
• Provide accurate information regarding company services, delivery schedules, shipment tracking, and general customer requests.
• Resolve customer complaints and service issues efficiently and courteously.
• Assist customers with service requests, order information, and delivery-related questions.
• Document customer interactions, inquiries, and resolutions accurately.
• Maintain detailed customer records and service documentation.
• Follow up with customers to ensure their concerns have been addressed.

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Previous experience in customer service or a call center role is a plus but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Friendly, professional, and customer-oriented attitude.
• Ability to remain calm and professional under pressure.
• Strong organizational and time-management skills.

Benefits

• Competitive pay
• Paid training
• Health, dental, and vision insurance
• Paid time off (PTO)
• Weekly pay